Support | Intresys Inc.

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Intresys provides first-rate filer and technical support programs and customized solutions, enabling court professionals to manage and support their court staff and constituents. Intresys currently offers a variety of support plans that incorporate the technical expertise of the Intresys support Team and 24/7 accessibility. In addition, Intresys offers e-mail, telephone and an easy-to-use self service support system which enables IT professionals to make inquiries and track non-urgent problems through whatever method is most convenient.
 
For customers wishing to obtain round-the-clock problem resolution through live support, our technical support experts are ready to provide the help you need. Intresys currently offers the following support options:
 

Platinum Plan
 
Designed to support around-the-clock mission-critical systems, Intresys Platinum Support is a high-availability product support offering that includes:

  • 24x7 support 365 days per year
  • 1 hour response time for Priority A
  • Continuous engineering escalation for Priority A
  • Personalized online web resources

 
Gold Plan

Designed for companies requiring support beyond regular business hours, Intresys Gold Support is an extended product support offering that includes:

  • 24x7 support, holidays excluded
  • 4 hour response time for Priority A
  • Personalized online web resources

 
Silver Plan

Designed for businesses requiring phone or email support during regular business hours:

  • Business hours support
  • Personalized online web resources

 
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